Terms of Service

Recatchify helps e-commerce merchants detect when a shopper is hesitating and show a relevant on-site response in real time, and it measures the orders and revenue those responses influence. Features, plans, and limits may change over time as the Service evolves.

You must be at least 18 and able to form a binding contract. You agree to provide accurate information, keep your credentials confidential, and remain responsible for all activity under your account. Notify us promptly of any unauthorized use.

• Paid plans are billed in advance on a monthly or annual basis through our payment processor. Annual plans are billed once per year.
• Fees are exclusive of taxes, which you are responsible for where applicable.
• Plans are flat-rate — we do not take a percentage of your revenue on our self-serve plans.
• Each plan includes a monthly allowance of AI credits used for AI copy and image generation; credits reset at the start of each billing cycle and do not roll over.
• Paid subscriptions renew automatically until cancelled. You can cancel at any time, effective at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
• We may change pricing on a prospective basis with reasonable notice.

You agree not to:

• use the Service for unlawful, deceptive, or harmful purposes;
• display offers, discounts, or claims that are false, misleading, or non-compliant with consumer-protection, advertising, or marketing laws;
• interfere with, overload, probe, or circumvent the security of the Service;
• reverse engineer, copy, or resell the Service except as permitted by law;
• send us prohibited data (such as payment card numbers or special-category personal data); or
• violate the policies of platforms you connect (such as Shopify) or any applicable law.

You retain ownership of the data you and your shoppers generate through the Service (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, and use Customer Data to provide, secure, and improve the Service.

You are responsible for complying with privacy and consent laws for your shoppers, maintaining your own privacy notice, ensuring any discount codes referenced in the Service actually exist and are valid in your store, and for the legality of the offers and copy you choose to publish.

We and our licensors own the Service, including all software, models, and content we provide (excluding Customer Data and your brand assets). These Terms grant you a limited, non-transferable, revocable right to use the Service during your subscription. You may give us feedback, which we may use without obligation.

The Service can generate copy and images using AI. AI output may be inaccurate or unsuitable; you are responsible for reviewing and approving anything before it is shown to shoppers. We make no guarantee about conversion uplift, revenue, or other results.

The Service integrates with third-party platforms you choose to connect (such as your e-commerce platform and marketing tools). Your use of those services is governed by their own terms, and we are not responsible for them.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that it will produce any particular business result.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total liability arising out of or relating to the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the claim.

You agree to indemnify and hold Recatchify harmless from claims, damages, and expenses arising from your Customer Data, your offers and content, or your breach of these Terms or applicable law.

Either party may terminate at any time. You may cancel from your account; we may suspend or terminate access for breach of these Terms, non-payment, or to comply with law. On termination, your right to use the Service ends; sections that by their nature should survive (such as IP, disclaimers, liability, and indemnification) will survive.

We may modify the Service or these Terms. For material changes to the Terms, we will update the “Last updated” date and provide notice where appropriate. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The exclusive venue for disputes will be the state or federal courts located in Wyoming, unless applicable law requires otherwise.

Questions about these Terms? Contact us at [email protected].